Your Practice Deserves
Admin You Can Actually Trust

Completed hands-on simulation training across real US clinic workflows covering patient intake, clinical documentation, billing support and EHR management across four live platforms.

• Managed EHR workflows on eClinicalWorks, OptiMantra, TherapyNotes and DrChrono
• Conducted simulated patient calls for scheduling, intake and follow-up
• Performed insurance eligibility checks and benefits verification
• Completed prior authorisation workflows via CoverMyMeds
• Supported medical billing covering charge entry, claim prep, EOB and superbill review
• Practised RPM tasks including patient data logging and follow-up coordination

Provided remote administrative support for a US-based education organisation, keeping day-to-day operations running smoothly across documentation, correspondence and client coordination.

• Managed email correspondence and digital documentation
• Maintained organised client records and internal filing systems
• Coordinated client communications and resolved administrative enquiries
• Supported operational efficiency through proactive task management

Supported a women's health clinic with patient admin in a HIPAA compliant remote environment.

• Coordinated appointments and organised patient records
• Uploaded lab results and completed visit summaries post-telehealth
• Verified patient insurance eligibility
• Maintained HIPAA compliant handling of all patient information

Collected and documented clinical patient data for a multi-centre health research programme supporting treatment outcome analysis.

• Documented clinical data for treatment outcome analysis
• Conducted follow-up calls to ensure continuity of care
• Maintained structured patient records for research reporting

Supported WHO-backed neonatal research, conducting assessments and working closely with caregivers to ensure protocol adherence throughout the study.

• Conducted neonatal follow-up assessments and documented outcomes
• Managed caregiver communication to improve follow-up attendance
• Educated families on newborn care and study procedures